A REPORT PUBLISHED BY THE QUALITY CARE COMMISSION
Using hidden cameras to monitor care
Published: 12 February 2015
We’ve published information for people who are thinking about using hidden cameras – or any type of recording equipment – to monitor someone’s care. Aimed at families, carers and people who use health and care services, the leaflet sets out some of the things you can consider if you are thinking of using recording equipment, as well as explaining other steps you can take to raise your concerns.
Our Chief Inspector of Adult Social Care, Andrea Sutcliffe, said: “We all want people using health and social care services to receive safe, effective, high quality and compassionate care. It is what everyone has a right to expect.
“Sadly, we know that does not always happen and the anxiety and distress this causes people, either for themselves or a loved one, is simply awful. For some, cameras or other forms of surveillance, whether openly used by services or hidden by families, are the answer. Others feel this is an invasion of people’s privacy and dignity. Many don’t know what to do if they are concerned.
“For more than a year we have been talking to people who use services, their families and carers as well as providers about this hugely controversial subject. They told us that information from the regulator would be helpful.
“We published information for providers in December, setting out the responsible steps they need to take into account when considering or already using open or hidden surveillance.
“Today’s information for the public explains what people can do if they are worried about someone’s care and the things they need to think about if they are considering using any form of recording equipment. “I hope that this information helps the public to make the right decisions for them. But what I want more than anything is for services to always provide care that meets the standards we all expect so that the public can have confidence.
“CQC will continue to hold providers to account and take action when necessary to make sure that happens.”
CCTV FOR CARE HOMES FROM CHURCHILL SECURITY SYSTEMS
A sensitive subject but one that’s sadly becoming more and more common. Working in conjunction with the Care Home itself and using installations that are permitted within new government guidelines Churchill Security Systems can supply and fit the type of CCTV monitoring that will put your mind at rest.
Please call us on: 020 8460 0400 for more information on how we can help and advise with what can sometimes be difficult and distressing decisions.